Terms of service

Pirez Service Delivery

At Pirez Electric Bikes we take pride in our delivery of quality bike products and exceptional customer service. In the unlikely event that an issue arises with one of our products, the team at Pirez will endeavour to have it resolved quickly and positively through the support of our technical and service professionals.

Our team will conduct themselves with the utmost professionalism in accordance with the following terms and conditions.

Questions about the Terms of Service should be sent to us at sales@pirez.com.au.

Bike Conversions

Although bike conversion kits can be easily installed, there are also many challenges that may appear, depending on the style of bike, the ability of the installer, etc.

Pirez can provide appropriate documentation to assist any Do-It-Yourself (DIY) installations however we always prefer that an installation be completed in accordance with our high standards to ensure you have the best experience riding your bike.

In addition, there are many video’s online that can help you troubleshoot problems.

However, to a first-time user or untrained installer, it’s the potential complications that may arise that lead to difficulties.

For this reason, we always strongly recommend that you have your conversion kit installed by our specialist technical team.

The cost to repair or replace damaged parts can easily outweigh the cost of an installation as the parts may not be covered under warranty in these circumstances.

We have seen many cases of bike kits being installed incorrectly. Installation errors includes cords being crushed or often controllers being replaced at the cost of upwards of $260.

To ensure a quality product and therefore a quality ride, we recommend that you send your bike to us in Derrimut, Victoria where we offer a full guaranteed installation of kit and battery. Prices are available on our website.

This installation is performed by our specialist technicians which ensures full warranty terms for 12 months and somewhat more importantly peace of mind.

Whilst we have your bike on-site, we can also offer additional servicing or upgrades of bike parts such as brakes and chains, etc.

Interstate Customers

Interstate customers are encouraged to forward their bike to us for ebike conversions.

We recommend using the expertise of your local bike shop to disassemble and package your bike to send to our warehouse in Derrimut, Victoria. In our experience most bike shops will perform this function for around $80 - $100.

We can then arrange for one of our courier services to pick up the bike and deliver it to us for a discounted rate, about $30-$40, most likely cheaper than you can arrange yourself.

We’ll then include this fee in the total cost of your bike conversion and we will then pay for the return delivery.